Frequently Asked Questions

Sensors

• Door sensor
• Scales
• Pulse oximeter
• Blood pressure monitor
• Thermometer
• Plug

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Evidence

• Identifying irregular activity sequences: an application to passive household monitoring
• Daily Routine:AssociationsWith Health Status and Urgent Health Care Utilization Among Older Adults
• Why are delayed discharges from hospital increasing? Seeing the bigger picture
• Using smart-home sensors with older adults with long-term complex multi-morbidity
• The feasibility and acceptability of smart home technology using the Howz system for people with stroke
• The effect of COVID-19 on the home behaviours of people affected by dementia

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Is Howz right for me?

• Who is Howz for?
• How many sensors can be connected to the gateway (hub)?
• Can the whole family benefit from Howz?
• Can I use Howz with my pendant alarm ?
• Can I move home with my Howz kit?
• Can I give my Howz kit to someone else if I no longer need it?

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Buying

• How much do additional sensors cost?
• What is your policy on returns of the Kit?
• Where can I buy Howz?

Getting Started

• Organisations, Groups and Sites
• Is it possible to connect the gateway:hub to WiFi rather than a wired connection?
• How does the dial work?
• How can I see temperatures in the home?
• How do I enable Low Temperature alerts?
• Installing the hub

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Alert settings

• What if I don't agree with the alert settings ?
• Do I have to set the alerts?

Friends and family access

• I can't login to the Howz app
• Why has my VIP not received their invitation?
• How many users can monitor a Howz site?
• How do I share my data with friends and relatives (VIPs)?
• What is a VIP?

Subscriptions

• Why does my subscription say it is cancelled when I have provided payment details?
• Why does my subscription say it is cancelled when I have provided payment details?
• How do I pay my subscription?